Customer Service Coordinator

Departments: Supply Chain Management
Job Locations: Melaka

Job Outline:

Perform order-processing duties in taking and processing orders. Provides first-line customer service when taking calls from customers, depots and other related parties. Provide training and guidance to Apex and SCM staff on order processing matters.

Duties and Responsibilities:

  • To receive, check and liaise with sales managers concerned with regards to contract orders, allocation of stock, government tenders.
  • To process orders accurately by selecting correct customer, stock code and right quantity based on First Expire First Out system.
  • To monitor and manage export orders to meet delivery date.
  • To monitor back-orders in Pronto and Apex Information Portal (AIP) and supply to customers or depots when stock available.
  • To liaise with Quality Assurance team for data logger preparation before truck pick up and prepare the shipping documents such as invoice, packing list and follow-up closely with Quality Team for Certificate of Analysis (CoA) preparation and submission of CoA to customers.
  • To follow up with Production Planning team for release of goods to ensure efficient supply to customers.
  • To communicate with customers or depots in positive and effective manner regards to problem solving.
  • To schedule stock check, prepare records and reports as required.
  • To lead in checking, identify and rectify discrepancies during order processing and stock check.
  • To maintain proper segregation, identification and storage of goods in accordance to cGMP guidelines and Good Distribution Practices.
  • To guide on procedures of order processing, generate relevant reports and assist in problem solving on routine activities.
  • To assist in sales and marketing activities which includes product launch activities e.g. distribution of promotional samples and premium materials.
  • To assist in operations and quality activities to ensure compliance with standards.
  • To maintain good housekeeping and cleanliness in warehouse.
  • To perform related work as assigned by supervisor.

Minimum Requirements:

  • Minimum Certificate or Diploma qualification in Markets, Business Administration, or other relevant qualification.
  • Computer literate (Microsoft, MRP system).
  • Work with minimum supervision and with initiative. Competent in English especially in reading and good communication skills.
  • At least 2 years of working experiences in manufacturing or distribution operation, excellent communication skills and ability to manage and handle day-to-day warehousing activities.

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